Privacy Policy

Goodmayes Carpet Cleaners is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our services. It applies to all Goodmayes Carpet Cleaners customers in the area, including people who request quotes, book appointments, receive cleaning services, or communicate with us in relation to our work.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It should help you understand what information we collect, why we collect it, how long we keep it, and what rights you have over your data.

1. Data We Collect

We only collect information that is necessary to provide our services effectively, manage customer relationships, and meet legal or operational obligations. The types of personal data we may collect include:

Identity details such as your name.
Contact details such as your address, phone number, and email address.
Service information such as property type, cleaning requirements, appointment details, and notes relating to the work requested.
Billing and payment information such as transaction records, payment status, and invoice details.
Communication records such as messages, call notes, complaints, feedback, and correspondence.
Technical data if you contact us online, including basic device or browser information where relevant for security and service administration.

We do not intentionally collect special category data unless you choose to provide it and it is necessary for a specific reason, such as a note about health-related access requirements. Where such information is provided, we handle it with extra care and only use it where lawful.

2. How We Use Your Data

We use personal data for clear and limited purposes. These include:

providing quotes and booking appointments;
delivering carpet cleaning and related cleaning services;
communicating with you about your booking or service;
processing payments and maintaining financial records;
handling complaints, queries, and service follow-up;
maintaining business records and service history;
improving our services and customer experience;
meeting legal, tax, insurance, and regulatory obligations.

We do not use your personal data for purposes that are incompatible with the reasons it was collected, unless we have a valid legal basis to do so.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the context, we rely on one or more of the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes providing quotes you requested, scheduling services, completing the work, and managing payment.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Examples include maintaining internal records, managing customer service, preventing fraud, and improving our operations.

Legal Obligation

We may process and retain certain information where required to comply with legal obligations, such as accounting, tax, record-keeping, or insurance requirements.

Consent

In some limited situations, we may rely on your consent, for example if you voluntarily provide information that is not strictly required for our service. Where consent is used, you may withdraw it at any time.

4. Sharing Your Information

We only share personal data where it is necessary and lawful to do so. We may share information with trusted third parties who help us operate our business, such as:

Payment processors that handle card or transfer transactions.
Accounting service providers that assist with invoicing and financial record management.
IT and system providers that support data storage, email, scheduling, or security functions.
Professional advisers such as accountants, insurers, or legal advisers where needed.
Public authorities where disclosure is required by law.

Any third-party service provider acting on our behalf is treated as a processor under data protection law or, where applicable, as an independent controller. We require processors to handle personal data securely, use it only for the agreed purpose, and comply with relevant data protection obligations.

We do not sell your personal data.

5. Data Processors

Where we use external service providers to process personal data on our behalf, they do so under written instructions and appropriate safeguards. Examples of processor activities may include:

storing customer records securely;
supporting appointment management systems;
processing payments;
sending administrative messages;
backing up business data and maintaining cybersecurity protections.

We assess our processors on a reasonable basis and aim to ensure they only process the minimum data needed to deliver their service. Where data is transferred outside the UK, we take steps to ensure appropriate safeguards are in place.

6. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, and in line with legal and operational requirements. Retention periods may vary depending on the type of information and the reason for holding it.

Quotation and booking records may be retained for a reasonable period to support customer service, dispute resolution, and business administration.
Invoice and payment records are generally kept for the period required by tax and accounting law.
Service notes and communication history may be retained where needed for follow-up, complaint handling, or to maintain accurate records of work completed.
Unused enquiries may be deleted after a suitable period if no service relationship is created.

When data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our retention practices. We do not keep personal information indefinitely.

7. Your Rights

As a data subject under UK GDPR, you have several rights regarding your personal data. These rights are not absolute and may be subject to legal limitations, but we will always consider your request carefully.

Right of access – you can ask for a copy of the personal data we hold about you.
Right to rectification – you can request correction of inaccurate or incomplete information.
Right to erasure – you may ask us to delete your data where it is no longer needed or where deletion is otherwise lawful.
Right to restriction – you can ask us to limit how we use your data in certain circumstances.
Right to object – you may object to processing based on legitimate interests.
Right to data portability – where applicable, you may request your data in a structured, commonly used format.
Right to withdraw consent – if processing is based on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, we will respond in accordance with legal requirements and within the required timeframes. We may need to verify your identity before acting on your request.

8. Security of Your Information

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to be proportionate to the nature of the information we hold and the risks involved.

Although no system can be guaranteed to be completely secure, we work to reduce risk and only permit access to personal information on a need-to-know basis.

9. Children’s Data

Our services are aimed at adult customers and property-related service arrangements. We do not knowingly collect personal data from children unless it is necessary in connection with a service request and provided by an adult with authority to do so.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the way we operate. When we make changes, the revised version will apply from the date it is updated. We encourage customers to review this policy periodically to stay informed.

11. Summary of Your Privacy

In short: we collect only the information needed to provide and manage our cleaning services, we use it on a valid lawful basis, we keep it only as long as necessary, and we share it only with trusted processors or where required by law. Your rights remain protected, and we aim to handle every customer’s data fairly, securely, and transparently.